be9f14ce34
A small helpdesk system: an office Pixel running a patched GrapheneOS Dialer answers technician calls, records both call legs as separate channels, and a Ruby backend transcribes them through Whisper and files an AI summary against the caller. Squashed to a single commit for sharing. No credentials are included; secrets live outside the repo in /etc/helpdesk/env on the server or a gitignored .claude/env.local locally. See .claude/env.local.example for the shape. Start at README.md, then docs/architecture.md.
29 lines
1.3 KiB
Ruby
29 lines
1.3 KiB
Ruby
# frozen_string_literal: true
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# Seed a Service with sample operators, people, DIDs, and campaigns.
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# Used by the server and the test suite. Pure data — no I/O.
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require_relative "lib/helpdesk/domain"
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module Helpdesk
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module Seed
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module_function
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def call(svc = Service.new)
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# DIDs we own -> operator/campaign context (the dialed number says who gets the screen-pop)
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c_tm = svc.add_campaign(name: "T-Mobile jamt", operator: "tmobile")
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c_vf = svc.add_campaign(name: "Vodafone jamt", operator: "vodafone")
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svc.add_did(e164: "+420800111222", operator: "tmobile", campaign_id: c_tm)
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svc.add_did(e164: "+420800333444", operator: "vodafone", campaign_id: c_vf)
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svc.add_person(name: "Jan Novák", operator: "tmobile", position: "Terénní technik",
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numbers: ["+420601234567", "601 234 567"],
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context: "Terénní technik, region Beroun. Řeší hlavně elektroměry a jejich konektivitu. " \
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"Preferuje mobilní yamt a ping přes název sady místo IP. Potvrzení posílat SMS.")
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svc.add_person(name: "Petr Svoboda", operator: "vodafone", position: "Servisní technik",
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numbers: ["+420602345678"])
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svc
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end
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end
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end
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Helpdesk::Seed.call(Helpdesk::Service.new) if $PROGRAM_NAME == __FILE__
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